{"id":14061,"date":"2025-08-20T07:42:21","date_gmt":"2025-08-20T07:42:21","guid":{"rendered":"https:\/\/mezzaninetulum.com\/?page_id=14061"},"modified":"2026-01-26T17:04:01","modified_gmt":"2026-01-26T17:04:01","slug":"reservation-cancellation-policy","status":"publish","type":"page","link":"https:\/\/mezzaninetulum.com\/es\/reservation-cancellation-policy\/","title":{"rendered":"POL\u00cdTICAS DE RESERVACI\u00d3N Y CANCELACI\u00d3N"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14061\" class=\"elementor elementor-14061\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70c2be7 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"70c2be7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:13453,&quot;url&quot;:&quot;https:\\\/\\\/mezzaninetulum.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Beach-acces-scaled.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0683375 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"0683375\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7fedd elementor-widget elementor-widget-text-editor\" data-id=\"9b7fedd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Reservation &amp; Cancellation Policy<\/h5><p>Thank you for choosing Mezzanine, where style meets serenity on the shores of Tulum. Please review the following policies before confirming your booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1c8544 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"a1c8544\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c30b5a5 elementor-widget elementor-widget-text-editor\" data-id=\"c30b5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Flexible Rates<\/h5><p>We understand that plans can shift. Our Flexible Rate gives you the freedom to cancel or modify your booking up to 14 days prior to arrival, with a full refund of your deposit.<\/p><ul><li><span style=\"text-decoration: underline;\"><strong>Deposit:<\/strong><\/span> 50% of your stay (including taxes) is charged at booking.<\/li><li><span style=\"text-decoration: underline;\"><strong>Final Payment:<\/strong><\/span> Due at check-in and non-refundable.<\/li><li><span style=\"text-decoration: underline;\"><strong>Cancellations\/Changes<\/strong><\/span>:<ul><li>Cancel or change up to 14 days before check-in: full refund of deposit.<\/li><li>Within 14 days: deposit becomes non-refundable, but we\u2019ll gladly offer a credit valid for one year.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c8b5b6 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"9c8b5b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce95baf elementor-widget elementor-widget-text-editor\" data-id=\"ce95baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Non-Refundable Rates<\/h5><p>Secure your favorite room and the best rate with our Non-Refundable option. This special rate is charged in full at booking and does not allow changes or cancellations.<\/p><p>However, if something comes up:<\/p><ul><li>We allow <strong>one date change<\/strong> up to 30 days before check-in, subject to availability and rate differences.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-460efbf e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"460efbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b960c53 elementor-widget elementor-widget-text-editor\" data-id=\"b960c53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Holiday Season (Dec 20 \u2013 Jan 3)<\/h5><ul><li><span style=\"text-decoration: underline;\"><strong>Minimum Stay:<\/strong><\/span> 3 nights<\/li><li><span style=\"text-decoration: underline;\"><strong>Deposit:<\/strong><\/span> 100% of your stay charged at booking<\/li><li><span style=\"text-decoration: underline;\"><strong>Cancellations\/Changes:<\/strong><\/span> This rate is non- refundable and non &#8211; modifiable<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4706194 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"4706194\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6748bae elementor-widget elementor-widget-text-editor\" data-id=\"6748bae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Group Bookings\u00a0<\/h5><ul><li><span style=\"text-decoration: underline;\"><strong>Deposit:<\/strong><\/span> 50% at booking<\/li><li><span style=\"text-decoration: underline;\"><strong>Cancellation:<\/strong><\/span> Refundable up to 30 days prior<\/li><li><span style=\"text-decoration: underline;\"><strong>Final Payment:<\/strong><\/span> Due at check-in and non-refundable<\/li><li><span style=\"text-decoration: underline;\"><strong>Changes:<\/strong><\/span> Not permitted after cancellation window closes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-638a90d e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"638a90d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2398d7 elementor-widget elementor-widget-text-editor\" data-id=\"b2398d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>General Hotel Information<\/h5><ul><li><span style=\"text-decoration: underline;\"><strong>Adults Only:<\/strong><\/span> Mezzanine is an adults-only property.<\/li><li><span style=\"text-decoration: underline;\"><strong>No Shows \/ Early Departures:<\/strong><\/span> Non-refundable<\/li><li><span style=\"text-decoration: underline;\"><strong>Service Charge:<\/strong><\/span> A 3.5% charge is added to your stay and shared with our behind-the-scenes team<\/li><\/ul><p>While we do everything we can to make your experience unforgettable, there are events beyond our control and we cannot be held responsible for. These may include:<\/p><ul><li aria-level=\"1\">Travel delays or cancellations<\/li><li aria-level=\"1\">Natural disasters, pandemics, or government restrictions<\/li><li aria-level=\"1\">Power outages, WiFi interruptions, or urgent maintenance<\/li><li aria-level=\"1\">Personal health issues or incomplete travel documents<\/li><\/ul><p>In the event of a forced closure, we will gladly transfer your reservation to another Colibri Boutique Hotel in Tulum, based on availability.<\/p><p>For extra peace of mind, we highly recommend travel insurance.<\/p><p>We look forward to welcoming you to Mezzanine soon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reservation &amp; Cancellation Policy Thank you for choosing Mezzanine, where style meets serenity on the shores of Tulum. Please review the following policies before confirming your booking. Flexible Rates We understand that plans can shift. Our Flexible Rate gives you the freedom to cancel or modify your booking up to 14 days prior to arrival, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-14061","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reservations and Cancellation Policy for Mezzanine Tulum<\/title>\n<meta name=\"description\" content=\"Review Mezzanine Tulum\u2019s reservation and cancellation policy, including deposits, changes, and timelines, so you can book with confidence.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mezzaninetulum.com\/es\/reservation-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reservations and Cancellation Policy for Mezzanine Tulum\" \/>\n<meta property=\"og:description\" content=\"Review Mezzanine Tulum\u2019s reservation and cancellation policy, including deposits, changes, and timelines, so you can book with confidence.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mezzaninetulum.com\/es\/reservation-cancellation-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Mezzanine Tulum | Luxury Boutique Hotel &amp; 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