Reviews

TRIPADVISOR REVIEWS

“If you are trying to find a hotel that is a standout in Tulum, look no further. This is the most beautiful, secluded location right on the northern tip of the Tulum strip of hotels. The food is amazing, the beach turquoise, the rooms spotless and the hotel staff are the sweetest and most helpful I've encountered throughout my travels. They brought coffee and tea to your door every morning before you woke up, tea in the afternoon before dinner time. If you love Thai cuisine or healthy food, you will love ordering this to your beachside cabanas. I have no doubt that I will be back here as soon as I possibly can…”
Paradise.
NOVEMBER 2020
“This was me and my fiancé’s first time in Tulum and it was nearly impossible for me to pick a hotel- I am SO glad I picked the Mezzanine! We were worried about traveling safely with COVID and the staff went out of their way to make us feel comfortable by asking us to wash our hands upon arrival and staff always wearing masks etc. If you want to travel but are worried about the virus, this is the place for you, felt super safe!!!!”
Fantastic Stay!
NOVEMBER 2020
“One of the best hotels I've ever stayed at. Very clean and safe, Great location. Super Chic! But the best part is the staff, they are friendly and nice and go above and beyond to make sure to enjoy your stay. Alejandra (alex) and David at reception are wonderful, Marco at the bar is a blast! Thoroughly enjoyed my stay.”
Absolutely wonderful / perfection
SEPTEMBER 2020
“Once again we returned to Mezzanine Boutique hotel for a week’s stay in January. I love everything about this wonderful hotel. Upon arrival you are greeted with such warmth and welcome (not to mention a delicious welcome Margarita!) that you know immediately the cost of the stay is worth every penny. Lara, Ingrid, David and Maricela are the friendliest, most helpful and accommodating concierge staff we have ever worked with! Since the hotel is small, having only 9 rooms, the proximity to the staff is only steps away. This trip, we had the pleasure of having an ocean view room for part of our stay and it was spectacular! The ocean view room was only available for a few days so we moved into from our original non view room. The staff was very helpful in the transfer all of our things . The daily delivery of the morning coffee basket is wonderful and always on time ,as I had to leave early each morning for a spanish lesson. Without fail , it was promply delivered each morning. The evening turn down service is also lovely; delivery of herbal tea and some snacks along with fresh towels and implemtation of the aroma diffuser. Attention to small details are what makes this such a special place along with the staff that provide those lovely details. Another wonderful thing about the Mezzanine is the restaurant and its staff. First, the margaritas are the best I’ve had, every day the hotel host a 2 x1 margarita special from 1-4 p.m. Be sure to try some of the delicious Thai themed menu items! (Money bags appetizer is the best!)You won’t be disappointed. We were sad to see the special hamburger they had last year was no longer on the menu, but we were pleased to find out that we could still ask for it. Breakfast is wonderful as well. As for the service….honestly, I don’t know who or where has better. MILO, MILO, MILO! He was our guy! Ready with a smile and greeting us by name each and every time you seen him. Milo always provided excellent and quick service, whether it just drinks or full meal. Some of the other wonderful waiters that I recall by name are Christian and Andy, again welcoming and great service. I wish I would have made note of all the other servers because we never had anything less than stellar service. We also recieved drink coupons from each of the Mezzanine’s sister hotels in Tulum. We visited and ate a meal at La Zebra, Mi Amor, and El Pez. The food and drinks were wonderful at each one however the standout for service was El Pez. This trip we booked through the hotel two outstanding massages! They were wonderful, so relaxing especially with the backround sounds of the ocean and the dj music playing on the deck. The ocean in this area is easy access and usually the sand is perfect. This time there was some seaweed piles but the hotel did do its best to clean it each day, although it was a losing battle. Can’t fault them for Mother nature. We have such fond memories of this place and will definitely return again!”
Outstanding service!
MARCH 2019
“My fiancé and I recently visited Tulum and we didn’t get a chance to come to Mezzanine until our last day and it was a mistake…we should have been there every day! The food was good but the drinks and the bar staff were truly special! The whole staff was very nice and helpful but Marco in particular was an amazing host. Not only was he inviting and hospitable but we allowed him (as if we were doing him a favor) to make us off menu cocktails and he blew us away! They were all remarkably well crafted and carefully balanced, a real master of his craft. Thank you Marco for a fantastic afternoon! We hope to return sometime soon!”
Amazing Bar!
MARCH 2019