faq´s

Check-in time is 3pm and checkout time is 12pm. We can store your luggage if you arrive/depart outside of these times. Late checkouts are subject to availability. Please notify us if you are arriving after 4pm.

There are ATM’s located both in Tulum Pueblo (town) and along the beach. There is an ATM issuing USD right at the entrance of Mezzanine which has been provided from a company that we trust. For ATMs that issue Mexican Pesos we recommend using the ones that are affiliated with actual banks, located in Tulum town. It is recommended you notify your bank and credit card providers that you are traveling to Mexico to avoid your cards being blocked by your banks fraud prevention.

We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress. Travel Insurance may pay for unforeseen events that might happen during your stay, it may cover Medical expenses, Evacuation expenses, Trip cancellation costs and so on. Ask your Travel agent, Credit Card Company or you can purchase it yourself through your preferred travel insurance provider.

All Colibri Boutique Hotels and Restaurants accept Credit Cards. In Tulum (and most all of Mexico), cash is the most common form of payment. Mexican Pesos and US Dollars are accepted everywhere, however it is recommended to carry smaller money denominations as some local businesses often run out of change. USD $100 notes are not generally accepted in the area. It is becoming more common for Travelers Checks NOT to be accepted in the area due to recent fraud. Some banks still accept American Express traveler’s checks and this is where you are likely to get the best exchange rate, however you should be prepared for a long wait in the queue at the bank. It is easier to withdraw cash from an ATM where you will also get a good exchange rate. Please be aware there is a daily withdrawal limit at the ATM’s, currently $5000 pesos. Credit cards are not widely accepted in the area.

We use a reliable company for airport transfers for all of our guests. If you would like to book a round trip airport transfer for your visit please send an email with your flight information and the number of guests to concierge.mezzanine@colibriboutiquehotels.com We will confirm your booking within 24 hours. Please note that cash payment in Mexican pesos or US dollars is due in full at the time of pickup and will be made directly to the transport company.

A taxi from Cancun International Airport to Mezzanine hotel can cost up to US$150. A return taxi to the airport will cost around USD$95. Please visit the reception desk to arrange a taxi. Kindly note that price may change without previous notice. Taxis in and around Tulum are easily found and prices are typically about $150 Mexican pesos from the beach area to the village. Please notify the concierges if you’d like a taxi and they will be happy to arrange one for you.

The Yucatan peninsula is a special and unique environment. We urge everyone to use biodegradable products such as sun block and mosquito repellents, to ensure our environment stays healthy for generations to come. When visiting any of the wonderful cenotes in the region, it is recommended you shower to remove any products such as sun block that may pollute the natural water system. We provide beach bags and beach towels and bottled water for our guests. We invite you to bring your own refillable water bottle and help do your bit to save the environment. When packing for your visit to Mezzanine, be certain to include any necessary medications that you use, and it is wise to carry a photocopy of your physician’s original prescription for those medications with you. Pharmacies are widely available in Tulum but they may not have the same medications as pharmacies in your home country. Be certain to carry a photocopy of your passport’s information page and copies of any relevant visas with you. These copies can help immensely if you lose your original passport. Copies of any insurance policies, such as travel and medical, should be carried with you, as well their emergency contact numbers. There is no street lighting or designated pedestrian paths in some areas along the beach road. It is recommended you bring a small flashlight if you will be walking at night.

Pets are not permitted at the hotel or restaurant.